Hell yes, I Want Customer Service

This post is in response to social networking strategist and expert Jay Deragon’s post titled Do We Really Want Customer Service?

Granted, we may actually PREFER life if every service to which we subscribed and gizmo we bought functioned the way it was intended — nay, the way we hoped in our semi-euphoric state just before we signed the deal, paid cash for our new “toy.” But that would be what people call Utopia, a land where there is no crime and everything works the way it was designed.

For that matter, we might ask, “Do we really want doctors?” or lawyers, or teachers, umpires, line-judges, prisons, mechanics, body-shops, dishwashers, replacement bulbs, or divorce courts. Things break. That’s the nature of the beast, and we have to learn to live with it.

If we didn’t need customer service, there would be no need for doctors to help cure cancer or keep us well, lawyers to help right the injustices against us, teachers to impart knowledge, umpires to call base-runners out at third, line-judges to decide if the serve was in or out, prisons to incarcerate criminals, mechanics to fix our cars when they break, and the list goes on…

Therefore, when things do happen, when life throws a curve-ball, there needs to be someone there to help us get back to where we desire to be. Rather than wishing the services a company provides be different, we need to accept that there will always be something we would change, and be open to measures those companies are taking to make “customer service” less painful.

Marguerite Reardon of CNET writes: Comcast has hired 15,000 new customer service agents and technicians over the past 18 months to help the company answer calls and provide service to customers. It has also rolled out new high-tech diagnostic tools for agents in the field and at call centers to help better assess problems. Comcast has also started re-dispatching field technicians if it looks like a certain technician may not be able to get to his next appointment.

Customer service agents are also starting to work on Saturdays and Sundays to schedule and serve customers when it’s most convenient for them. And it’s offering real time online chat services so that customers can talk live with a customer account executive.

Kudos to Comcast, which even has a team that monitors the blogosphere, and immediately addresses customers’ concerns or problems. Click here to see what we mean. Working to make the customer service issue less painless for customers should be on the front burner of every major company in the business-world today.

And I think other large companies like Verizon are also hiring teams of people to monitor blogs. So, Jay, in answer to your question, do we want customer service, my answer is Hell yes, but I want it to be faster, easier, and less painless than ever before!

How ’bout it

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4 Comments on “Hell yes, I Want Customer Service”

  1. Jay Deragon Says:

    I think there is a bug difference in your analogy of customer service.

    We go to Doctors, Lawyers and other professional service providers to get knowledge about something we don’t know or understand.

    When we buy a cell phone, an internet service or an automaobile we expect it to work. Not working is an irritant that steals our tiem and decreases outr perception of the value gained for the money paid. We even have expectations for “free” stuff to work and when it doesn’t the brand that provides it looses our confidence in their entire brand of products.

    Customer support for products and services we expect to work is planning for it not to work. When it doesn’t it steals our time and attnetion away from urgent and important matters in order to deal with what we exected to happen but doesn’t.

  2. I agree, Jay, that sometimes it does become irritating to have a CUSTOMER SERVICE “EXPERT” not know any more than we do. When we get some dolt who knows little if any more than we do is when it becomes irritating.

    We do expect things to work when we buy them, but we should know that anything mechanical will not last forever, and that, is where the customer service comes in.

    Thanks for your comment and I look forward to more in the future.

  3. In an age where customers hijack the brand with wider spread influence online, it is imperative companies respond quickly to service needs. Excellent customer service happens when there are issues and when there are not.

    I respect online and open interaction…any your blog…

  4. Dear Paul, I highly question your youtube videos. The idea that people getting on planes one early morning on 9/11 had any connected to the fiery furnice in the book of Daniel is questionable. The fiery furnace that these three young Hebrews faced in Babylon was about faith. You connect George Bush to freeing Iraq as having to do with eagle’s wings. Prove that from the Bible, or I will remove you at once by exposing you a false teacher. Prove to me that Babylon was to be freed by eagles wings, or I will expose you to every one here. Where are these Bible verses found? Michelle

    Dear Michelle, Sorry you are confused and I hope I can porovide some answers for you. If you have not taken any Bible courses concerning type and shadow prophecy, it is hard to grasp what this means. For example, Adam was commanded to perform sacrifices for what purpose he did not yet know in his own time. Abraham was likewise commanded to perform sacrifices useing a lamb. He did not understand this command either.. God suddenly commands Abraham to sacrifice his only son in place of a lamb.
    Later on, we realize that these events had far less meaning for the people of Abrahams time, and actually represented a type, or model for Christs sacrifice into the far future. In otherwords, true prophecies only happen when an earlier and similar type has modeled before hand. You ask for proof from the Bible? One cannot prove this by biblical documentation. We likewise cannot prove that Abrahams command to sacrifice his son foreshadowed God the father allowing the sacrifice of his son, Jesus. But, obviously, this teaching is clearly understood by Bible scholars.

    Is it an exact parallel? Not really, becuse Abrahams son did not to have to go through with the sacrifice, Jesus of course, did become the sacrifice.. So you have some variations which are not exact within twin prophecy. Daniels famous prophecies begin with the very same type for what earlier prophecies model. Daniel the prophet records a type for our day by writing down what happened to both Babylon and king Nebuchadnezzar. These prophecies were literally being set up for our latter day understanding today, and not just something for there own time period alone. This truth was revealed by king Nebuchadnezzars dreams. The dreams reflected the kings own life story. Daniel told the king about this important matter right in the Bible.

    God commands Daniel to seal the words of his book until the last days, to be understood at the time of the end, or, in the latter day when knowlege is increased.. “Daniel 12:11.” The king wanted his kingdom to endure forever and was concerned about the future of Babylon lasting into the far future. God answered the king directly through Daniel who interpreting the kings prophetic dreams. “But there is a God who maketh known to the king what shall be in the latter days.” “Daniel 2:28.” The king was to have “dreams” and not just one dream revealing the future.”Daniel 2:1. The mystery of the dream unfolds when we learn that Babylon and the king were essentually the same thing in Gods prophetic meaning. The “head of gold” was not only Babylon, but represented the king himself sinominously. The dream was about the kings life story having a prophetic meaning into the far future. Babylon also represented the times of the gentiles or the seven times of Nebuchadnezzar..

    The dreams and the kings life were about the future of his people, or, future gentiles who were to be born after Babylons time and live on into the latter days. That prophecy links us directly to Iraq today, where Babylon still sits next to Baghdad in that exact spot today.. Daniel stated that the actual reason he had come to Babylon was to “make known what will happen to Nebuchadnezzars people in the latter days.””Daniel 10:14.” Three hebrews being forced into the firery furnace by that king was a type for a future latterday prophecy, just as Abrahams life story was not exclusive to his own time. Daniel stated that the true meaning of the book of Daniel, would later become “unsealed at the time of the end.” But, not until something happens in the last days which could fulfill all of these twin prophecies as they are completed.”Daniel 12:8″

    Daniels twin prophecies must be matched up in direct parallels for today, or they never had any true meaning.

    You stated that the people waking up on 9/11 had no idea that they would headed for the fiery furnace. I am sure Shadrach, Meshach and Abednego had no idea as they awoke that morning that they were heading for a firery furnace as well. 9/11 was itself filled with amazing examples for our faith in God. Did it not require alot of faith in God for the Americans on board flight 93 to overthrow terrorists, and then give their own lives flying directly into the flames of death.

    After 9/11 we witnessed the greatest national quest for faith we had ever seen in American history. Churches were literally filled past capacity. What was the prophetic connection for the three hebrews in Babylon with the American eagle’s wings today? These men were willing to die for their religious freedom in Christ. A direct parallel to the reason America actually exists today. The American revolution was all about being willing to die for religious freedom from a king, who also tried to force religion through politics.. America was about our freedom to worship Christ as the only true God without that worship being dictated by a king.

    Babylon became the symbol of a lion in Bible prophecy, England was later symbolized by the Lion. Today’s Gentiles seem to grow eagle’s wings becoming transformed into a new creature by declareing their freedom from the Lion of England. The American revolution was entirely about religious freedom. The connection is that Godly men trust in a power greater than themself. They must be willing to die for that religious freedom just as Shadrach, Meshach, and Abendego.
    King Nebuchadnezzar finally repented after going through great suffering, he then grew eagles feathers which enable the eagle to fly. “Daniel 4:34.” He grew birds claws on his feet in this futuristic dream. This is the very means by which an eagle kills its prey and defends himself. President Bush today controls not only the great eagle’s wings of our christian nation, but controls the deadly birds claws of the US military for our defense. The dream of Nebuchadnezzar was futuristic, like unto Abrahams future model, not yet understood then.

    The king tried to control his people through politically powered eagle’s wings. Why the difference? Dictators try to place mans political force by replaceing Gods power to free and save his people. The king was playing God over his own people. God plucked his political wings and humbled him “Daniel 7:4.” Wings represent power, and there are two kinds of power upon this earth which eminate from both Satan and our true God. The roots of the tree of life represent both good and evil. The ground was cursed after Adams sin. But the burning Bush sanctified the roots in the ground as Moses stood upon holy ground near the burning Bush. The curse of evil roots were removed from Adam’s cursed ground in that holy spot alone. The ground could not bring forth weeds and evil thistles near the burning Bush. The same garden of Eden type came to Babylon wen God commanded that this evil tree of Babylon be cut down. But, “leave the stump and the roots alive” for a future transformation. God was going to save gentiles as well as Jews! The clue is something most any elementery student could answer. What happens when you water a stump? It then becomes a Bush. Today Iraq is being transformed into a George Bush of freedom. By what power is this freedom coming to Iraqi people? By eagle’s wings which represent our own christian nation today, America.

    This is was modeled for today way back in Moses time. “For I have delivered you from the Egyptians upon eagle’s wings and have bought you unto myself.”Exodus 19:4.” Where did the command to deliver us upon eagle’s wings come from? The Bush. Today a modern Bush (type) is delivering the land of ancient Babylon from their evil roots and transforming it into a Bush of freedom. Our President Bush represents the modern christian nation today in fulfilled prophecy. Satan is fighting that christian nation america with all of the forces of hell, in order to get us out of Iraq. Why? To stop the prophecy! Satan seeks to transform our nation from a free eagle back into a ruthless Lion nature during this past election. Were eagle’s wings not being plucked off when the planes hit the towers on 9/11? Trying to destroy the eagle’s wings and shame our U.S. military.

    Sarah Palin cries out to christians to pray for Gods will to become finished in Iraq, and those evil forces seek to destroy Sarah Palin as well. Tell me now that we are not living within these Bible prophecies today! Listen to Sarah Palins prophetic words on my sight on myspace. Paul http://www.eternaltruth.net

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