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	<title>The Communications Factors</title>
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	<link>http://onthemarkwriting.wordpress.com</link>
	<description>You have only one chance to make a first impression.</description>
	<pubDate>Tue, 03 Jun 2008 12:49:30 +0000</pubDate>
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		<title>Hell yes, I Want Customer Service</title>
		<link>http://onthemarkwriting.wordpress.com/2008/06/03/hell-yes-i-want-customer-service/</link>
		<comments>http://onthemarkwriting.wordpress.com/2008/06/03/hell-yes-i-want-customer-service/#comments</comments>
		<pubDate>Tue, 03 Jun 2008 12:49:30 +0000</pubDate>
		<dc:creator>onthemarkwriting</dc:creator>
		
		<category><![CDATA[The Communications Factors]]></category>

		<category><![CDATA[Web2.0]]></category>

		<category><![CDATA[networking]]></category>

		<category><![CDATA[relationship economy]]></category>

		<category><![CDATA[social networking]]></category>

		<category><![CDATA[break]]></category>

		<category><![CDATA[Comcast]]></category>

		<category><![CDATA[customer service]]></category>

		<category><![CDATA[doctors]]></category>

		<category><![CDATA[injustices]]></category>

		<category><![CDATA[jay deragon]]></category>

		<category><![CDATA[nature of the beast]]></category>

		<category><![CDATA[painless]]></category>

		<category><![CDATA[problem solvers]]></category>

		<category><![CDATA[utopia]]></category>

		<guid isPermaLink="false">http://onthemarkwriting.wordpress.com/?p=273</guid>
		<description><![CDATA[This post is in response to social networking strategist and expert Jay Deragon&#8217;s post titled Do We Really Want Customer Service?
Granted, we may actually PREFER life if every service to which we subscribed and gizmo we bought functioned the way it was intended &#8212; nay, the way we hoped in our semi-euphoric state just before [...]]]></description>
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		<title>Lowe&#8217;s Home Improvement Doesn&#8217;t &#8220;Get it!&#8221;</title>
		<link>http://onthemarkwriting.wordpress.com/2008/05/23/lowes-home-improvement-doesnt-get-it/</link>
		<comments>http://onthemarkwriting.wordpress.com/2008/05/23/lowes-home-improvement-doesnt-get-it/#comments</comments>
		<pubDate>Fri, 23 May 2008 17:11:51 +0000</pubDate>
		<dc:creator>onthemarkwriting</dc:creator>
		
		<category><![CDATA[The Communications Factors]]></category>

		<category><![CDATA[Web2.0]]></category>

		<category><![CDATA[networking]]></category>

		<category><![CDATA[personal branding]]></category>

		<category><![CDATA[relationship economy]]></category>

		<category><![CDATA[associates]]></category>

		<category><![CDATA[bad form]]></category>

		<category><![CDATA[customer service]]></category>

		<category><![CDATA[Home Improvement]]></category>

		<category><![CDATA[Lowe's]]></category>

		<category><![CDATA[patio furniture]]></category>

		<category><![CDATA[relationship]]></category>

		<guid isPermaLink="false">http://onthemarkwriting.wordpress.com/?p=271</guid>
		<description><![CDATA[A couple of weeks ago, we went out to Lowe&#8217;s to purchase a wrought-iron patio table and four matching chairs. I had stayed outside at the car while my wife went into the store to check out the selection. After a few minutes, I went in to find her. I started walking down the main [...]]]></description>
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		<title>Comcast Tries, but technical difficulties and inexperience hurt customer satisfaction</title>
		<link>http://onthemarkwriting.wordpress.com/2008/05/14/comcast-tries-but-technical-difficulties-and-inexperience-hurt-customer-satisfaction/</link>
		<comments>http://onthemarkwriting.wordpress.com/2008/05/14/comcast-tries-but-technical-difficulties-and-inexperience-hurt-customer-satisfaction/#comments</comments>
		<pubDate>Wed, 14 May 2008 11:21:42 +0000</pubDate>
		<dc:creator>onthemarkwriting</dc:creator>
		
		<category><![CDATA[The Communications Factors]]></category>

		<category><![CDATA[networking]]></category>

		<category><![CDATA[relationship economy]]></category>

		<category><![CDATA[social networking]]></category>

		<category><![CDATA[social web]]></category>

		<category><![CDATA[Aircard]]></category>

		<category><![CDATA[Comcast]]></category>

		<category><![CDATA[customer service]]></category>

		<category><![CDATA[Mac]]></category>

		<category><![CDATA[macbook]]></category>

		<category><![CDATA[Verizon]]></category>

		<category><![CDATA[wireless]]></category>

		<guid isPermaLink="false">http://onthemarkwriting.wordpress.com/?p=269</guid>
		<description><![CDATA[Because we were given a Mac Powerbook Pro several months ago, we&#8217;ve been spending the majority of our days at coffee shops (Panera) and other places we could get Wi-Fi. Just two weeks ago, we decided to get an aircard from Verizon Wireless which would provide me with internet access wherever my cell phone in-service.
For [...]]]></description>
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		<item>
		<title>Working with Apple to solve YOUR problems</title>
		<link>http://onthemarkwriting.wordpress.com/2008/05/13/working-with-apple-to-solve-your-problems/</link>
		<comments>http://onthemarkwriting.wordpress.com/2008/05/13/working-with-apple-to-solve-your-problems/#comments</comments>
		<pubDate>Tue, 13 May 2008 15:24:33 +0000</pubDate>
		<dc:creator>onthemarkwriting</dc:creator>
		
		<category><![CDATA[The Communications Factors]]></category>

		<category><![CDATA[Web2.0]]></category>

		<category><![CDATA[social networking]]></category>

		<category><![CDATA[social web]]></category>

		<category><![CDATA[Apple]]></category>

		<category><![CDATA[customer support]]></category>

		<category><![CDATA[Mac]]></category>

		<category><![CDATA[technical support]]></category>

		<guid isPermaLink="false">http://onthemarkwriting.wordpress.com/?p=270</guid>
		<description><![CDATA[I was sent the link to this blog, and I was truly inspired by it &#8212; since I now am a MacLover after almost 20 years of PC experience.
Please note, however, I didn&#8217;t write one word of the following link.
http://sethgodin.typepad.com/seths_blog/2008/05/working-with&#8211;1.html
How &#8217;bout it?
       ]]></description>
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		<title>Using the Communications Factor</title>
		<link>http://onthemarkwriting.wordpress.com/2008/05/09/using-the-communications-factor/</link>
		<comments>http://onthemarkwriting.wordpress.com/2008/05/09/using-the-communications-factor/#comments</comments>
		<pubDate>Fri, 09 May 2008 15:09:41 +0000</pubDate>
		<dc:creator>onthemarkwriting</dc:creator>
		
		<category><![CDATA[The Communications Factors]]></category>

		<category><![CDATA[networking]]></category>

		<category><![CDATA[personal branding]]></category>

		<category><![CDATA[relationship economy]]></category>

		<category><![CDATA[social networking]]></category>

		<category><![CDATA[clear]]></category>

		<category><![CDATA[communication]]></category>

		<category><![CDATA[elevator pitch]]></category>

		<category><![CDATA[freelance]]></category>

		<category><![CDATA[message]]></category>

		<category><![CDATA[prospecting]]></category>

		<guid isPermaLink="false">http://onthemarkwriting.wordpress.com/?p=267</guid>
		<description><![CDATA[With all the demands on our attention, we have to prepare ourselves to penetrate the filters and &#8220;walls&#8221; others have erected. In the networking world, it is called having your elevator pitch perfected. The elevator pitch is what having your story trimmed down to a clear, concise 45-50 second speech which makes the people you&#8217;re [...]]]></description>
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		<media:content url="http://a.wordpress.com/avatar/onthemarkwriting-128.jpg" medium="image">
			<media:title type="html">onthemarkwriting</media:title>
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		<item>
		<title>Britain&#8217;s Got Talent! This YouTube clip is pretty good!</title>
		<link>http://onthemarkwriting.wordpress.com/2008/05/02/britains-got-talent-this-youtube-clip-is-pretty-good/</link>
		<comments>http://onthemarkwriting.wordpress.com/2008/05/02/britains-got-talent-this-youtube-clip-is-pretty-good/#comments</comments>
		<pubDate>Fri, 02 May 2008 16:37:42 +0000</pubDate>
		<dc:creator>onthemarkwriting</dc:creator>
		
		<category><![CDATA[Web2.0]]></category>

		<category><![CDATA[social networking]]></category>

		<category><![CDATA[social web]]></category>

		<guid isPermaLink="false">http://onthemarkwriting.wordpress.com/?p=265</guid>
		<description><![CDATA[This clip seems to start out making fun of the guy, but by the end, personally, I was shocked and surprised by what I was seeing.

How &#8217;bout it?
       ]]></description>
		<wfw:commentRss>http://onthemarkwriting.wordpress.com/2008/05/02/britains-got-talent-this-youtube-clip-is-pretty-good/feed/</wfw:commentRss>
	
		<media:content url="http://a.wordpress.com/avatar/onthemarkwriting-128.jpg" medium="image">
			<media:title type="html">onthemarkwriting</media:title>
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		<item>
		<title>A Reverse Mortgage May Be the Answer!</title>
		<link>http://onthemarkwriting.wordpress.com/2008/05/02/a-reverse-mortgage-may-be-the-answer/</link>
		<comments>http://onthemarkwriting.wordpress.com/2008/05/02/a-reverse-mortgage-may-be-the-answer/#comments</comments>
		<pubDate>Fri, 02 May 2008 16:00:57 +0000</pubDate>
		<dc:creator>onthemarkwriting</dc:creator>
		
		<category><![CDATA[The Communications Factors]]></category>

		<category><![CDATA[networking]]></category>

		<category><![CDATA[personal branding]]></category>

		<category><![CDATA[relationship economy]]></category>

		<category><![CDATA[social web]]></category>

		<category><![CDATA[how to write a press release]]></category>

		<category><![CDATA[press releases]]></category>

		<category><![CDATA[reverse mortgage]]></category>

		<category><![CDATA[senior citizens]]></category>

		<category><![CDATA[seniors]]></category>

		<guid isPermaLink="false">http://onthemarkwriting.wordpress.com/?p=264</guid>
		<description><![CDATA[Mortgage broker Harry Gordon takes on the problem which is common to many seniors - kids are grown and have moved away, leaving their typically large homes virtually empty. There is a relatively new type of loan called a &#8220;REVERSE MORTGAGE&#8221; which can provide many seniors with the supplemental income they need and want during [...]]]></description>
		<wfw:commentRss>http://onthemarkwriting.wordpress.com/2008/05/02/a-reverse-mortgage-may-be-the-answer/feed/</wfw:commentRss>
	
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		<item>
		<title>Where is All this Activity Going?</title>
		<link>http://onthemarkwriting.wordpress.com/2008/04/26/where-is-all-this-activity-going/</link>
		<comments>http://onthemarkwriting.wordpress.com/2008/04/26/where-is-all-this-activity-going/#comments</comments>
		<pubDate>Sat, 26 Apr 2008 11:15:28 +0000</pubDate>
		<dc:creator>onthemarkwriting</dc:creator>
		
		<category><![CDATA[The Communications Factors]]></category>

		<category><![CDATA[networking]]></category>

		<category><![CDATA[relationship economy]]></category>

		<category><![CDATA[social networking]]></category>

		<category><![CDATA[social web]]></category>

		<category><![CDATA[Conversational Rivers]]></category>

		<category><![CDATA[direction]]></category>

		<category><![CDATA[leading the internet]]></category>

		<category><![CDATA[making something happen]]></category>

		<category><![CDATA[purpose]]></category>

		<category><![CDATA[the relationship economy]]></category>

		<guid isPermaLink="false">http://onthemarkwriting.wordpress.com/?p=260</guid>
		<description><![CDATA[Pundits have said that the internet is a tool, but without focus and a clear purpose, it is a tool in the hands of a monkey. Sure the monkey can use it, but without knowledge of how best to use it, the benefits of the internet and social networks can never be realized.
However, with direction [...]]]></description>
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			<media:title type="html">onthemarkwriting</media:title>
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		<title>The Relationship Economy. What&#8217;s the most important factor?</title>
		<link>http://onthemarkwriting.wordpress.com/2008/04/25/the-relationship-economy-whats-the-most-important-factor/</link>
		<comments>http://onthemarkwriting.wordpress.com/2008/04/25/the-relationship-economy-whats-the-most-important-factor/#comments</comments>
		<pubDate>Fri, 25 Apr 2008 18:41:03 +0000</pubDate>
		<dc:creator>onthemarkwriting</dc:creator>
		
		<category><![CDATA[The Communications Factors]]></category>

		<category><![CDATA[Web2.0]]></category>

		<category><![CDATA[networking]]></category>

		<category><![CDATA[relationship economy]]></category>

		<category><![CDATA[social networking]]></category>

		<category><![CDATA[social web]]></category>

		<category><![CDATA[build bridges not walls]]></category>

		<category><![CDATA[the relationship economy]]></category>

		<category><![CDATA[video]]></category>

		<guid isPermaLink="false">http://onthemarkwriting.wordpress.com/?p=262</guid>
		<description><![CDATA[
       ]]></description>
		<wfw:commentRss>http://onthemarkwriting.wordpress.com/2008/04/25/the-relationship-economy-whats-the-most-important-factor/feed/</wfw:commentRss>
	
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			<media:title type="html">onthemarkwriting</media:title>
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		<media:content url="http://img.youtube.com/vi/UObXnsrOLog/2.jpg" medium="image" />
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		<item>
		<title>Is Your Home Safe From What Happened Here???</title>
		<link>http://onthemarkwriting.wordpress.com/2008/04/24/is-your-home-safe-from-what-happened-here/</link>
		<comments>http://onthemarkwriting.wordpress.com/2008/04/24/is-your-home-safe-from-what-happened-here/#comments</comments>
		<pubDate>Thu, 24 Apr 2008 14:38:09 +0000</pubDate>
		<dc:creator>onthemarkwriting</dc:creator>
		
		<category><![CDATA[Web2.0]]></category>

		<category><![CDATA[networking]]></category>

		<category><![CDATA[relationship economy]]></category>

		<category><![CDATA[Sandra Johnson]]></category>

		<category><![CDATA[the relationship economy]]></category>

		<category><![CDATA[video]]></category>

		<category><![CDATA[will Nashville Step Up?]]></category>

		<guid isPermaLink="false">http://onthemarkwriting.wordpress.com/?p=261</guid>
		<description><![CDATA[A friend from church went home and discovered her toilet exploded with raw sewage from her neighborhood. Apparently, Karl Dean, Nashville&#8217;s Mayor, and his office need to work on making better use of The Relationship Economy.
Click this link to view the story from WSMV News.
       ]]></description>
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